The Challenge

  • Due to a diverse product portfolio and many product variants it is challenging for service engineers to find the required information in the available technical documentation
  • Service tasks are often not completed correctly

The Approach

  • A service application assists the service engineer on site.
  • The app includes different features. One of them is a technical assistant that can be questioned by speech (hands-free operation)
  • The chatbot has access to technical documentation such as installation-, repair- and user guidelines.

Result & Added Value

  • A cloud service that has the capability to answer product specific questions
  • The service can be integrated into an existing application as add-on feature.
  • More reliable service
  • Less training required for service personnel
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Dr. Marc Großerüschkamp
Head of Software & Data Technologies
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