The INVENSITY Center of Excellence (CoE) Service design supports companies in developing outstanding service offerings and service-related products and preparing them for market maturity. Using service design, we analyze current problems in your technical topic area, determine the actual needs of users and develop new concepts with the help of differentiated methods. We implement these concepts directly in prototypes, test them and accompany them until they are ready for the market.
Your contact
Stefan Jost
Consultant
Success Stories
Challenge:
- Analysis of the integration of surgical and cardiology disciplines within the Hybrid Operating Room.
Solution:
- By identifying systematic requirements, ideas for the design of a Hybrid Operations tabletop could be developed, prototypes built, and business cases created.
Challenge:
- Analysis and redesign of the R&D processes of an Asian technology group for product launch in the automotive market.
Solution:
- Establishment of improved processes and introduction of a service-oriented empowerment of employees for the engineering processes of the automotive industry.
Challenge:
- Analysis and definition of systematic requirements for a multifunctional cooking appliance.
Solution:
- Through market research and identification of user needs, technical ideas were conceptualized, evaluated through the technical feasibility study and implemented as design concepts
Offer
Consulting Services
Our Consulting Services focus on supporting your organization to execute Service design itself and to create a service-oriented mindset. This is made possible through the three pillars:
- Service design Training and Workshops
- Service design: Processes and Templates
- Service design Project Support
Supporting Services
Depending on the individual challenge, we offer you the possibility to book individual modules from our diverse service design method set to be able to achieve directly usable results. Examples for individual modules are: Ideation workshops, implementation of design research methods such as customer journey maps and user interviews as well as prototyping methods such as service blueprints and testing of technical feasibility.
Management Services
Management Services aim to deliver a holistic service offering for your individual use case as a seamless, positive experience for your customers using service design methodologies. Two examples are:
- Analysis Package: Using design research methods, we analyze your individual challenges and formulate concrete problems for the development of the services.
- Technical Service Development: Depending on the task and the project status, we develop ideas together with you after the analysis phase, build prototypes, test them for feasibility and support you in the implementation of the products and services. We use our broad expertise in technical product and service development in the B2B sector.