“As service design plays a critical role in shaping the transformation to the digital age, it will be one of the most important disciplines of the decade.”

Kilian Huster
Consultant & Head of Service Design

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Service Design

The INVENSITY Center of Excellence (CoE) Service Design supports companies in developing outstanding service offerings and service-related products and preparing them for market maturity. Using service design, we analyze current problems in your technical topic area, determine the actual needs of users and develop new concepts with the help of differentiated methods. We implement these concepts directly in prototypes, test them and accompany them until they are ready for the market.


Consulting Services

Our Consulting Services focus on supporting your organization to execute Service Design itself and to create a service-oriented mindset. This is made possible through the three pillars:

  • Service Design: Training and Workshops
  • Service Design: Processes and Templates
  • Service Design: Project Support

Supporting Services

Depending on the individual challenge, we offer you the possibility to book individual modules from our diverse service design method set to be able to achieve directly usable results. Examples for individual modules are: ideation workshops, implementation of design research methods such as customer journey maps and user interviews, as well as prototyping methods such as service blueprints and testing of technical feasibility.

Management Services

Management Services aim to deliver a holistic service offering for your individual use case as a seamless, positive experience for your customers using service design methodologies. Two examples are:

  1. Analysis Package: Using design research methods, we analyze your individual challenges and formulate concrete problems for the development of the services.
  2. Technical Service Development: Depending on the task and the project status, we develop ideas together with you after the analysis phase, build prototypes, test them for feasibility and support you in the implementation of the products and services. We use our broad expertise in technical product and service development in the B2B sector.